Carelon Global Solutions Philippines names new chief country executive, renews commitment to developing talent

by Excel Dyquiangco / May 27, 2024

Carelon Global Solutions Philippines, which specializes in contact center and clinical nurse operations for US company Elevance Health, has formally announced Nicki Agcaoili as its new chief country executive.

Agcaoili was first introduced to the media in his new role during a meet and greet at Grand Hyatt Manila last May 16. He also announced plans for further expansion in the near future.

“Being the new Chief Country Executive is a huge honor and I’m committed to continuing what we have started at Carelon Global Solutions Philippines by empowering our own associates to be future leaders and experts in delivering full and complete care, while leading the company towards innovation and maximizing growth,” said Agcaoili, who took over the reins from industry veteran Nora Terrado.

Carelon Global Solutions Philippines had an initial target of bringing together 1,500 employees to “transform the way healthcare works.” As of the second quarter of 2024, the company has grown to more than 9,000 full-time employees and has achieved over 80 capabilities performed out of the country as a global capability center.

Carelon Global Solutions Philippines also expanded to four location sites in the country: GLAS Building in Ortigas; Alliance Global Tower in Taguig; One Fintech and SM Strata in Iloilo City. Agcaoili added that the expansion efforts would extend beyond Metro Manila and create 1,000 more jobs. 

The Healthcare Information and Management Services sector, which Carelon Global Solutions Philippines is a part of and is a subsector of the IT-BPM industry, represents 10 to 12% of the total global addressable market

 A report from the IT and Business Process Association of the Philippines (IBPAP) showed that the market’s revenue grew by 10.3% to $32.5 billion in 2022—presenting a reliable source of job opportunities and helping drive the growth of the overall IT-BPM industry in the country.

Under the leadership of its new chief country executive, Carelon Global Solutions Philippines commits to maximize the sector’s growth by tapping and further nurturing the world-class Filipino workforce.

“What sets Carelon Global Solutions Philippines apart is genuine and holistic care. We believe that whatever we do for our customers and stakeholders, we must also do for our employees, and it starts with care. If we care about them, we go the extra mile to help them. Everything we do is rooted in our care for our people and the people we serve,” said Agcaoili, who also serves as a board trustee in IBPAP.

Carelon Global Solutions Philippines believes that Filipinos are helping advance healthcare globally, and it aims to continue to invest in the country’s talent pool. To learn more about the company, visit its website or its Facebook and LinkedIn pages. RDH

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